Warranty Coverage Policy

Product Warranty:

Immersive Esports Electronic Games Arcade LLC ("the Company") warrants that the Hardware available at Immersive Esports Website ("the Product") shall be free from defects in materials and workmanship for a period of one (1) year from the date of purchase.

Remedy: In the event of a defect covered by this warranty, the Company will, at its option, repair or replace the defective Product.

Warranty Conditions

• Warranty Limitations:

This warranty does not cover damage caused by accident, misuse, abuse, neglect, unauthorized modification, or any other improper use or care of the Product.

• Warranty Exclusions:

The warranty does not cover normal wear and tear, cosmetic damage, or damage due to acts of nature, including but not limited to lightning, flood, tornado, earthquake, or other external causes.

• Return Period:

Customers may initiate a return within 3 days from the date of purchase.

• Return Conditions:

The product must be returned in its original packaging, with all tags and labels attached. The product must be unused, unworn, and in the same condition as when it was received. 

• Scratches and Damage:

Any scratches or damage to the product that occurred after the customer received it may result in the return being declined.

• Refunds:

No refunds will be issued. However, customers may exchange the product for an item of equal value within 3 days.

• Exchange Conditions:

The exchanged product must be of equal or lesser value. The exchange must be initiated within the specified return period.

• Customer Responsibilities:

Proper Use: Customers are responsible for using the Product in accordance with the provided instructions and guidelines.

• Shipping Costs:

Customers are responsible for any shipping costs associated with returning the Product for warranty service.

• Governing Law:

This warranty is governed by the laws of UAE.

• Contact Information:

For warranty claims or inquiries, please contact to: info@immersive-esports.me

Including invoice number, and full contact details.

• Changes to the Warranty Policy:

The Company reserves the right to modify or terminate this warranty policy at any time without prior notice. Any changes will be effective for all future purchases.

• Warranty Claim Process:

To make a warranty claim, the customer must notify the Company within the warranty period and provide proof of purchase.

• Return Authorization:

If the Company determines that the Product is covered by the warranty, the customer will be provided with a return authorization and instructions for returning the Product.